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Delivery and Returns

Shipping

We offer free standard shipping worldwide. We aim to dispatch your order within a maximum of 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Delivery for Switzerland: Delivery within 2 working day

International delivery: Delivery within 3 to 5 working days 

For non-Swiss/Lichtenstein or non-European Union countries customs taxes and import duties may apply and are at your expense. You can find out more by reading our Terms & Conditions.

 

Returns / Refund

You can return any item within 14 days of receipt for a refund of that item. The cost of returns in Switzerland is free of charge. If you are based outside of Switzerland, you will be responsible for the cost of returning the item. All customers are responsible for the safe returns of products. To arrange for a refund please contact us at contact@odysay.ch and follow the procedure indicated on the return form within your parcel.

 

Exchange

You can exchange an item(s) for a different size or a different style, however all exchanges are based on stock availability. Shipping is also free on the replacement item, but if you are based outside Switzerland / Lichtenstein or the European Union you will need to pay taxes and duties on the replacement item. If you are based outside of Switzerland you will need to cover the cost of returning the item. Please contact us at contact@odysay.ch to arrange for an exchange.